I have been working on a series of posts detailing my thoughts on how I would fix or turn around a business operation. We’ve talked about financials, how to get a handle on your customers and understanding youremployees in an effort to get them more engaged, and finally, we talked about processes. When you walk into a situation [...]
Running A Successful Turnaround: Final Thoughts
August 12th, 2010 · 1 Comment · Uncategorized, change, operations, tools
Tags: change·finance·leadership·management·operations·running a successful turnaround·sales·systems·tools
Running A Successful Turnaround: Process Improvements
August 1st, 2010 · No Comments · Uncategorized, change, management, operations, tools
I have been working on a series of posts detailing my thoughts on how I would fix or turn around a business operation. I would take a stab at a scenario an MBA candidate/intern threw at me. So far we have talked about financials, how to get a handle on your customers and understanding your employees [...]
Tags: change·management·operations·running a successful turnaround·tools
FC: Leadership Defined by Randy Komisar
July 28th, 2010 · No Comments · leadership, management
Quick read from Fast Company about the difference between Leadership and Management. When asked to define, Randy Komisar said: Management is more operationally focused. It’s more of a supervisory role of setting priorities, allocating resources, and directing the execution. Leadership is more forward thinking, more about enabling the organization, empowering individuals, developing the right people, [...]
Tags: leadership·management
Running a Successful Turnaround: The Employee View
July 25th, 2010 · No Comments · change, leadership, management, operations, tools
I have been working on a series of posts detailing my thoughts on how I would fix or turn around a business operation. I would take a stab at a scenario an MBA candidate/intern threw at me. So far we have talked about financials and how to get a handle on your customers. Its all about [...]
Tags: change·genchi genbutsu·management·operations·running a successful turnaround·Tom Peters·tools
Running a Successful Turnaround: The Customer View
July 17th, 2010 · No Comments · change, customer service, leadership, management, operations
Last week, I started as series of posts detailing my thoughts on how I would fix or turn around a business operation. Inspired by a promising MBA student that is doing an internship with us, I thought I would take a stab at a scenario she threw at me. Last week-ish we talked about financials. [...]
Tags: change·customer service·management·operations·running a successful turnaround·skills·tools
Managing your self, your team and your company
July 9th, 2010 · 1 Comment · career, personal branding
We’re coming up on the sixth year anniversary of writing this blog. It has come in a few different looks. I started it as “Diligentia” which is just laughable now. I really can’t remember why i thought that was a good idea. BUT – I did start off with a tagline of “a blog about [...]
Tags: dungeons and dragons·gaming·Hannah Morgan·Harry Joiner·leadership·management·Marines·military·personal branding·Rajesh Setty·Seth Godin·Tom Peters·World of Warcraft
Implementation is Politics
June 29th, 2010 · No Comments · career, change, leadership, management
Quote from the latest Tom Peters blog: Implementation—at the level of “chief” of a 4-person project team in IS—is and always has been and always will be primarily about politics. In fact it is axiomatic: Effective implementers are effective politicians, regardless of any synonym you may choose to substitute for politics. Wow. This hit home [...]
Tags: leadership·management·Tom Peters
Case Study
June 27th, 2010 · No Comments · change, finance, leadership, management, operations, sales, tools
We have an intern working with us. She is getting her MBA. She still has that new car smell on her. By that I mean – she hasn’t become bitter and jaded. She is still full of the possibility that most business problems are easy to fix. If only we applied ourselves. She’s taken to [...]
Tags: change·finance·leadership·management·operations·running a successful turnaround·skills
Jesuits and Operational Agility
January 29th, 2010 · No Comments · leadership, management
I wanted to capture this series of articles by Don Sull of the Financial Times. I can’t share via Twitter from the office so I am opting to compile here. The series looks at The First Jesuits by John W. O’Malley. Sull and O’Malley hold up the Jesuits as a group that practices strategic agility. [...]
Tags: change·leadership·management·operations·Toyota
I Moved Your Cheese
November 14th, 2009 · No Comments · finance, management
Read an interesting blurb in Business Week – no link because I can’t find one. Whatever BW. The article is: Are Your Employees Just Biding Their Time? The first point is that people aren’t quitting their jobs. So that’s good – we haven’t completely lost our minds. People see 17+% total unemployment and think to [...]
Tags: economics·management





