mikelally.net

Here is a list of the skill sets I have acquired and developed over the course of my career:

Management & Leadership
Change Leader, Team Building, Teams of 150+, Project Management, Innovative, Strategic Planning, Thought Leader

Quality Focused / Analytical Problem Solver
Performance Management, Process Development, Process Re-engineering, Continuous Improvement, Root Cause Analysis, ISO 9001, NYS Governors Award

Account Management
Relationship Building, Business Development, Solution Sales, Trusted Business Advisor, VITO/COI, Proposal Development, Contract Negotiation

Finance
P & L, Budget Management, Cost Accounting, Cost Containment, Forecasting, Business Planning

HR
Recruitment/ Staffing, Hiring, Talent Development, Team Building, Compensation Plans

Technology
CRM, Switch/Call Routing/ACD, Contact Center Applications, Learning Management Systems, VoIP