Over the course of my career, I have developed a solid blend of leadership, operations, process improvement, sales, and marketing skills. I have combined those with an obsession for the customer, an understanding of technology from the client’s perspective and an ability to make tough decisions. I am a lifelong learner who loves continuous improvement and thrives on competition.
Professional Goals
I am HEAVILY customer focused (service and experience) and like to work with firms that believe in the same (not just say they do). I need a challenging and rewarding environment that is both cooperative and transparent. I excel in situations that have a strong strategic vision and a planning structure in place that sets realistic goals and achieves them.
I love and THRIVE in startups, turnarounds and/or explosive growth situations. I am passionate about leading and mentoring people/teams and solving complex business problems with a specialty in operations process redesign. (I will fix what is broken.)
I am an operations guy at heart. While I prefer an overall operational role, I am very comfortable in the following functional areas: general management, sales, marketing, account management, strategic account management, IT, project management, technical support, help desk, and client services.
Areas of Expertise
| Strategic Leadership | Relationship Builder | Analytical Problem Solver |
| Process Effectiveness | Change Agent | Technology |
| Talent Development | Turnarounds/Startups | Business Development |
| Lifelong Learner | Quality Focused | Profit Generation |
Transition Path
There has been a common thread of intense focus on customer service/experience throughout my career. I started my professional career in 1988. I spent eight years in the financial services sector performing back office operations functions. At Oppenheimer, I moved into an IT role which lead me to expanding leadership roles with Business Process Outsourcers (BPOs).
In 2006, I took my operational performance skills to the telecom industry where I turned two struggling sales channels around. I was then recruited by a training/learning provider to develop an outsourced service model for training administration. Currently, I am driving process improvements from the implementation side of a software development company.
1 response so far ↓
1 Sue Thomson // Sep 23, 2009 at 6:04 pm
Hi Mike,
I thought you might be able to help me identify candidates for my client, Talaris, who is looking for an account manager in Upstate New York. We’re looking for candidates with a successful track record in consultative, solution based selling. More information follows below. Should you know someone who may have an interest in learning more, please let me know. Thanks for your time, Mike, and for any assistance you may be able to provide.
Regards,
Sue Thomson
Human Resources Consultant
630.530.0775
Talaris is seeking an experienced, high energy, self-motivated Account Manager with established contacts within financial institutions in the upstate New York market. Talaris, the leading manufacturer of Branch Teller Automated solutions, offers a base salary, car and cell phone allowance, a generous incentive plan, and excellent benefits. This is a home-based position. Some overnight travel is required.
Primary Responsibilities:
• Day to day management of the sales territory to meet and/or exceed sales objectives.
• Professional delivery of the Talaris value proposition to key clients and prospects.
• Preparation of standard and ad-hoc reports.
• Teaming as necessary with Talaris executives, engineers and service centers to complete sales or respond to customer requests.
• Development and presentation of customer installation/implementation plans.
• Building and maintaining strong relationships with customers and prospective customers at all levels.
• Completion of the Talaris Certified Sales Program.
Qualifications:
• Successful track record in consultative sales to financial institutions, through building new relationships and hunting for new opportunities.
• Proficient business writing and presentation skills.
• Excellent customer relationship management skills.
• Bachelor’s degree or equivalent in a related field preferred.
• Proficiency with Microsoft Office products.
?For consideration, please submit your resume to sthomson@psbci.net.
Talaris is found on the web at http://www.talaris.com.
Talaris is proud to be an Equal Employment/Affirmative Action Employer.
Talaris offers global expertise specializing in cash handling technology to manage cash as it moves through the commercial cash cycle. Talaris solutions incorporate consulting and project management, cash dispensing and recycling, cash and coin handling, self-service solutions, integrated technology (OEM), connectivity and optimization software and full support services.
Talaris is a global business comprising of 2,300 personnel including over 1,000 service and support staff operating from more than 30 offices globally. An additional network of 130 business partners increases the coverage to 60 countries. With in excess of 250 patents granted across 26 countries Talaris delivers cash handling solutions on every continent, wherever money moves. With revenues of over $450 million, the company holds market-leading positions in North America, Spain, Germany, France and the UK.
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