The latest copy of the Mun’s Report [link has expired] from the Help Desk Institute has a great piece on choosing customer satisfaction (csat) questions to measure the performance of your service team. You ARE measuring the performance of your team from the eyes of your customers (end-users), right? HDI has been surveying various companies [...]
Entries Tagged as 'CRM'
The 5 Customer Satisfaction Questions You Will Ever Need
July 11th, 2005 · 1 Comment · CRM, customer service, management, tools
Tags: customer service·management·tools
On Customer Support
July 17th, 2004 · No Comments · CRM, customer service
[Originally posted in the old blog. The site I pulled this from is no longer available. Searching for the article did not yield results. - Mike] I will warn everyone now that there will be a tendency to talk about customer service and support, multi-channel management and CRM related topics in this blog. On Customer [...]
Tags: CRM·customer service
